Jira Service Management

{"xsrfToken":"f7e6429673f4e0e5c27fa89b9446f1ba3dbd32ed_lout","branding":{"id":"3","key":"cyn","name":"CYNAPSE","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2c4966","headerLinkHoverBGColor":"#2c4966","headerBadgeColor":"#2c4966"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/850b6d04-7ed6-4eee-a48c-d26851e73a8b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWY2ZDkzZC02ZTExLTRkMjQtODJmOS00YjM5MDhjYjMyMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg1MGI2ZDA0LTdlZDYtNGVlZS1hNDhjLWQyNjg1MWU3M2E4YiI6WyJyZWFkIl19LCJleHAiOjE3NDM4MTQyMjksIm5iZiI6MTc0MzgxMzYyOX0.WkAzwdOY1GId4PxcotpOeglnRxfNReMVjcr4y7gqOmo&client=4af6d93d-6e11-4d24-82f9-4b3908cb3213&mode=fit","logoId":"850b6d04-7ed6-4eee-a48c-d26851e73a8b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#4b7dab","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cyn","projectId":10002,"serviceDeskId":3,"name":"CYNAPSE","description":"For all CYNAPSE related requests and issues","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"69","name":"Additional Service Request","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/123666433\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related documentation</a>","callToAction":"Additional Service Request","introHtml":"Request from existing service users that are outside the core service offering","icon":10535,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[12],"key":""},{"id":"38","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"How do I ... ?","icon":10549,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[12,16],"key":""},{"id":"54","name":"Deactivate User Account","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/91455494\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related documentation</a>","callToAction":"Deactivate User Account","introHtml":"Request for a CYNAPSE user account to be deactivated","icon":10518,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[12],"key":""},{"id":"49","name":"Expression of Interest","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/23756812\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related documentation</a>","callToAction":"Expression of Interest","introHtml":"Express Interest in use of CYNAPSE","icon":10538,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[16],"key":""},{"id":"67","name":"Lifebit Access Request","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/123535361\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related documentation</a>","callToAction":"Lifebit Access Request","introHtml":"Grant temporary access to Lifebit employees","icon":10513,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[15],"key":""},{"id":"52","name":"Register new dataset in CYNAPSE [CDM Ingest]","descriptionHtml":"","callToAction":"Register new dataset in CYNAPSE [CDM Ingest]","introHtml":"Request for a new CDM ingested dataset","icon":10473,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[12],"key":""},{"id":"53","name":"Register new dataset in CYNAPSE [R&D data]","descriptionHtml":"","callToAction":"Register new dataset in CYNAPSE [R&D data]","introHtml":"Request for a dataset that you wish to add for R&D purposes","icon":10473,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[12],"key":""},{"id":"41","name":"Request CYNAPSE researcher account","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/3670036\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related documentation</a>, <a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/02b2b238-4e3c-4f57-82ed-99f3779d3c2e/article/7307267\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Terms of use</a>","callToAction":"Request CYNAPSE researcher account","introHtml":"Request a new CYNAPSE researcher account","icon":10517,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[16],"key":""},{"id":"42","name":"Request CYNAPSE workspace","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/5570583\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related documentation</a>","callToAction":"Request CYNAPSE workspace","introHtml":"Request workspace for a new research group or project.","icon":10503,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[12,16],"key":""},{"id":"43","name":"Request Dataset Access","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/10747905\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related Documentation</a>","callToAction":"Request Dataset Access","introHtml":"Request access to a dataset available on CYNAPSE.","icon":10513,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[12],"key":""},{"id":"37","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[12,15],"key":""},{"id":"68","name":"Update Cost Limits","descriptionHtml":"<a href=\"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b/article/122191875\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Related documentation</a>","callToAction":"Update Cost Limits","introHtml":"Update the cost limit for a user on CYNAPSE","icon":10484,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[12,15],"key":""},{"id":"39","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://cynapse-ccri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Current users"},{"id":16,"name":"Enquiries and new users"},{"id":15,"name":"Partners"}],"orderMapping":{"11":[38,37],"16":[49,42,41,38],"15":[67,68,37],"12":[42,43,37,54,38,68,69,52,53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6bbe8362-f353-328c-a381-b7d92c4ba044","appLinkName":"System Confluence","appLinkUrl":"https://cynapse-ccri.atlassian.net/wiki","spaceKey":"CYN","spaceName":"CYNAPSE Knowledge Base","spaceUrl":"https://cynapse-ccri.atlassian.net/wiki/spaces/CYN","isServer":false},"labels":[],"projectKey":"CYN","serviceDeskId":3,"kbLinkDomainURLs":["https://cynapse-ccri.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CYN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWY2ZDkzZC02ZTExLTRkMjQtODJmOS00YjM5MDhjYjMyMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4MTQ4MjksIm5iZiI6MTc0MzgxMzYyOX0.44qv_kTRKKRm4A_yZMfYT8IMk9mrmWA0RQPhKOsxFx8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"4af6d93d-6e11-4d24-82f9-4b3908cb3213","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"dd1b1e3d-9443-4a49-baf9-65bbce47147b","name":"Request types","description":"Documentation on each type of request you can raise.","categoryUrl":"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/dd1b1e3d-9443-4a49-baf9-65bbce47147b","lastUpdated":"1649171299978","createdAt":"1649147541240"},{"id":"02b2b238-4e3c-4f57-82ed-99f3779d3c2e","name":"Terms and Conditions","description":"Documents relating to appropriate use of the platform.","categoryUrl":"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/02b2b238-4e3c-4f57-82ed-99f3779d3c2e","createdAt":"1649340362469"},{"id":"e0011396-a236-47d1-b70e-3b46e41764d2","name":"Governance","description":"Documents describing the governance definitions and procedures for CYNAPSE","categoryUrl":"https://cynapse-ccri.atlassian.net/servicedesk/customer/portal/3/topic/e0011396-a236-47d1-b70e-3b46e41764d2","lastUpdated":"1652363902053","createdAt":"1652363826485"}]}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://cynapse-ccri.atlassian.net/wiki","kbLinkDomainURLs":["https://cynapse-ccri.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}